Dear Sir,
I have been a very terneured customers (about 5-6 yrs) of indiatimes shopping had had terrible experience with two of my order which totally ruined by trust in your brand. The service levels of a company are seen in case of issue, where your company is totally irresponsible and unfriendly. I am sorry to use this strong words, but this is something i have to write as things are so bad.
;
1. order no. 3001158080 This is regarding an order for "Need for Speed" Game DVD for xbox which was ordered by me on May 31st. The game dvd was delivered to me after 2 week, but was a incorrect product and was for PS2. How can one use ps2 game on xbox? I called up 3-4 times and wrote 4-5 emails, and always was told that in 48 hrs will revert, like the one below but no order information was reciceved.
2. order no. 3001201239: I had ordered a lion king trilogy pack on Jun18th (amounting 819 Rs). There was no communication to me on the status of the order, and now i see the order in cancellation status. Dont know if you intent to refund me the amount and notify me about the same.
If the company feels they are even little bit responsible for their actions, kindly get both the above mentioned issues to resolution.
Regards.
Saurabh Agrawal
9650608053
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