Dear Sir/Madam,
Our daughter had purchased and presented us a Philips Music System-- CD SOUND MACHINE MODEL AZ1852/98, Serial No. GC 18115021256.. For this Set, we were given demo at the Philips Show Room at Shop No. 235, Second Floor, TGIP MALL, Sector 38A, NOIDA..A sealed package was given to us. Initially, we used this set to listen in the cassettes but later tried to use CD but it did not work. We brought this to the Notice of Customer Care (0124 429 1111) and were advised to take it to Service Centre at A 56, Sector 6, NOIDA.(0120-4310460)
2. On 17 March we deposited this set at the HI-TECH SERVICES- Philips Authorized Service center at NOIDA Service Centre. We were informed that, its MPEG board requires to be changed. Part is being demanded. We kept the set with the Service Center till 28/03. We were informed that the part has been demanded from PUNE and will take some more time.
3. We requested the Customer Care office Senior Executive Mr. Vikas and Service center I/C Mr. Rajiv, if we can collect the set so that we may use it for cassettes and will re-deposit it after we are informed that the Part has been received.. Accordingly, the Set was collected on 28/03.
4. Till date we have been repeatedly in touch with customer care as well as the Service Center but we do not know if any demand for the MPEG board has been sent. No one is confirming any details on this subject.
5. Kindly advise what is the Remedy of this problem.
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