Respected Sir,
myself simon from Dehradun. i have a very serious transaction problem which is created by your sales and technical department. i did 100times of complains but i got result zero. please solve my problem otherwise i have another way except to go consumer court.
This all story begin from 11th Aug. that day i got a call from 12148 related HD set top box they asking me to change my old normal set top box from normal to HD set top box so that i was agree for it and i did a payment of Rs2265 via my HDFC CREDIT CARD (4617 8630 0083 6815). Same time your 1248costumer care assistant (VISHAL) gave me a amount transaction No#10238521 also i got a conformation massage from my bank HDFC that your transaction is complected i got also E mail statement from HDFC. this is all done that day.
Next day 12th Aug i recharge my digital TV account (3000143376) from easy recharge of Rs2000. then in afternoon i did the call 12150 for an quarry about when they are come to change and upgrade my normal settop box to HD set top box. they replied me that may be today or tomorrow the installation team will sure change the set top box. and as said they came on 13th Aug and replaced my set top box from normal to HD set top box. but 12150 made a big mistake they deduct my Rs2000 from my Airtel digitel TV account. when i called 12150 and asked why the deduct my Rs2000 from my digital tv account they replied me this is all because you apply hear to change your set top box from normal to HD set top box.
I told 12150 costumer care that i alread payed 2265 in 1248 coustumer care for changing my set top box and why you diduct my 2000 from my digital tv account then 12150 coustumer care replyed me that we dont have any information that you payed any amount in 1248 coustumer care and we diduct your Rs2000 because of your new HD set top box.
Sir i did thousands of call to 12150 coustumer care and 12148 coustumer care but i dont get any good result. please i hope that this written mail will help me to any reply soon. and i got my 2265 amount back.
My Personal Detail
Name: Simon Joseph
Father Name: Roshan lal
Airtel Digitel Custumer ID : 3000143376
HDFC Cradit Card No : 4617 8630 0083 6815
Cradit Card Trangaction No : 10238521
Contact Address: Brahmanwala (near mandir), Ruchipura, P.O Majra, Dehradun-248001. Uttrakhand INDIA
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