Inspite of several email and phone calls to customer care executive and nodal officers nothing has moved with respect to our complaint.
Our customer id is:3000970815
following is the trail mail for refrence:-
Guy's,
If doesn't get resolved in next one hour I'm making police compolaint.
I'm not makeing any calls henceforth for this issue. It's been real irritant and mental harrashment for me and my family.
You guy's are cheating us with our hard earned money.
&&&- Forwarded message &&&-
From: Arbind Upadhyay
Date: Mon, Feb 21 at 5:33 PM
Subject: Fwd: Airtel Recharge Issue
To: [email protected], [email protected], [email protected], [email protected]
Dear Sunil,
I need help. Inspite of severl conversations with your customer support team and nodal officer.
They seem to be not concerned about helping, not ready to provide escalation matrix.
would appreciate if this issue can be taken care.
Out of sheer frustration i'm writing this email to you
My Customer ID: 3000970815
Regards,
Arbind
&&&- Forwarded message &&&-
From: Arbind Upadhyay
Date: Mon, Feb 21 at 4:06 PM
Subject: Airtel Recharge Issue
To: [email protected], [email protected]
Dear Ops Manager,
I want your urgent intervention on to get my account balance corrected by rupees 310.Please Find the My A/C Statement detail
Case summary:-
Ø Refilled my account with above mentioned amount = 16th Feb’11
Ø When checked on 18th Feb’11 services were not working
Ø Logged complaint on 18th Feb’11 and on 19th
Ø case id =5517964
Ø Till 20th Feb’11 issue is not resolved.
Ø I had spoken to various customer care executive (Siddharth, Priyam, Mayur, Praveen) and none could resolve the query today spoke to supervisor Monika and Rahul But she kept on speaking on different topic and was very rude and aggressive.
Made me feel as if I’m a beggar and she’s doing great favor by listening to me and finally disconnected the call.
I have only two question for you:-
1. When will this error get corrected?
2. What do you have to say about the customer service provided by your executives and supervisor? Do you recommend that we should stop your services because your team can’t manage it well?
Transactions reference:
Thank You! You have successfully recharged your account for Rs. 310.0.
Your unique transaction Id is 951205.
Your set top box will show the changed amount in the next 4 hours, but you can use the amount for booking movies immediately.
Call: Airtel Mobile 12150 | Others 1800 102 8080 or 020 40181400 (Tolled) Email: [email protected] Home| Contact Us| Terms & Cond.| Sitemap
My Bank account transaction details
18-Feb (18-Feb) TO TRANSFER
INB BHARTI CELLULAR AIRTEL Payments MSBI1028287203IG41726575 TRANSFER TO 31014960840 BILLDESK TRANSACTION A 200.00
19-Jan (19-Jan) TO TRANSFER
INB BHARTI CELLULAR AIRTEL Payments MSBI1018774161IG38791363 TRANSFER TO 31014960840 BILLDESK TRANSACTION A 497.00
16 FebMHDF1027658165-AIRTEL BHARTI21620185316 Feb310.00 1097.33
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Best& Regards, Arbind Upadhyay
Pune India
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Best& Regards, Arbind Upadhyay
Gurgaon India
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Best& Regards, Arbind Upadhyay
pune India
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