Non-receipt of Refund (Security Deposit)
I had opted for mayway iptv connection which was offered by BSNL as promotional offer for a free trial of 3 months. My consumer No. is 23004667 and prepaid CAF No. is 10041579. My landline telephone No. is 080-26760821. While the service engineers took more than 10 days to install the DTH service (i.e. on 19th Feb’10), the service was disconnected within 2 weeks for refusing to pay in cash the unauthorized service charges and rental during the subscription-free trial period of 3 months. Further the pressure of demand for cash payment was mounted up and this aspect was brought to the notice of your Bangalore Office. We did not get any satisfactory response from there too and on 2nd Mar’10 we got an sms stating that the service has been disconnected. Even during this 2 weeks of trial period, the display was of poor quality. In spite of several reminders at your Bangalore Office, the security Deposit of Rs.1500/- collected by BSNL is not refunded till date and the agency is trying to collect the setup box without refunding the above cited security deposit. Even after 4-5 months and innumerable reminders over phone to your Bangalore Office, I am yet to receive the refund.
How do you justify this treatment to the loyal customer of BSNL since 1989 without moving to alternative service providers and availing their landline, mobile and broadband services.
Is it a new tantrum from BSNL partnering with private players to loot its own clientele? Will the concerned authorities wake up from long sleep (kumbhakarna sleep) and respond to my complaint.
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