On Sunday afternoon, 25th July, I entered this store around 3.45 and spent almost four hours purchasing garments for my daughter. Around 4.45, I suddenly realised that my purse, also carrying my mobile phone, was missing. The zip to my side bag was open and it seemed evident that they were picked. Just a few minutes before I had attended a call and hence I realised as soon as the incident happened. I immediately raised an alarm and reported to the Customer Care section. The incident took place very close to the trial rooms near the western wear section and the baggage counter.
To my amazement the customer care people were clueless as to what action they should take. With staff all around, security personnel monitoring every corner, it was difficult for me to accept that in a renowned store of this stature I can be robbed. Questions cloud my mind. Couldn't the entry points be checked immediately? Couldn't the customer care people raise an immediate alarm and check people at the entry points? Instead of taking any action they made me wait without any possible solution, and later led me to their office to view the CCTV footage which made no sense to me.
I have no hope of recovering my belongings — my purse had few important documents, credit cards, library cards, cash etc. and the mobile had important contacts that will be difficult for me to restore — but what has happened to me is that I will think twice before I visit that store again. I will not be shopping comfortably any more and the fear of being robbed again will constantly lure in my mind.
Debalina Sen
9830558052
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