I made a request for servicing of Window Airconditioner (bought on 25.05.2010) on 30.04.2011.when I gave a reminder call on monday (02.05.2011) I was shoked to learn that my request has not been registerd although I was assured of service urgently. Any way I booked my request again on 02.05.2011 which has been given request no.11050201066.However vtill date no one has responded or visited for the service requested. I made a complaint on the company website on the same day but there is no response so far.
We have made another complaint for low cooling for the same airconditioner on 04.05.2011 and the request no. given is 11050401429.However till date thre is no response.
In my view Hitachi has made it a policy not to respond to customer's reqouest which is very serious matter.
The company should make it clear when we are buying the products on the company's product reputation that no customer service shall be provided so tht we do't harbour any hope for it.
IS THERE ANY REMEDY OR REGULATION TO BRING TO BOOK SUCH COMPANYS.
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