I have placed an order for "Reebok Vantage Sports Shoes & Sunglass with Free Duffle Bag - UK-10" thru their online system on 30.06.2011 (Order No904386909). I have gone thru their site and the product specification and placed order. I was little reluctant about their service and i did not trasfer money from my A/C.Later, i had call from their Customer care and checked with me why Order was placed with the payment. I said as i am not sure about your service and i have little doubt about your service, i did not transfer money. Apparently i was assured by their executive that its trustworthy Online portal and will get 100% efficient service. As soon as this call i transferred Rs.2599.00 from ICICI NRE A/C.I have received their confirmation also for the same stating the product will be delivered soon. Next day i have received another mail that a cheque bearing an amount of Rs.2599.00 was dispatched on account of refund for the Order placed. No reason was mentioned in their mail. I called their Customer care no and i was told that my mentioned deliver address was away from the CITY limit they cannot deliver.
Next day i again placed another Order (Order No 904481527) in the name of my cousin (Sunil Kumar Gupta) and gave a address which is well with in the CITY limit. As i had to come back to Muscat, i have given Mr Sunil's mobile No. That also was rejected for no reason.
Both time i paid the bill from my ICICI NRE A/C, when they gave me cheque i cannot produce it to my same A/C as they will not accept Non-NRE cheque.
It kind of cheating and the service was absolutley non-sense.
These clauses were never mentioned when they show this in TV.Even if any clauses were there, that crafted in such a way that no one understand it completely.
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