ZAHEER G. SHAIKH
The Managing Director
Head Office & Factory
Honda Motorcycle & Scooter India Pvt. Ltd.
Plot No. 1 & 2, Sector 3
IMT Manesar, Distt. Gurgaon
Haryana - 122 050.
Phone: 91 - 124 - 2290911-19, 2290926
Fax: 91 - 124 - 2290891, 2290890
Dear Sir,
SUB.; PERFORMANCE COMPLAINT (2nd Letter)
- HONDA CB UNICORN MOTOR-CYCLE
- MODEL CODE: CBF 1505
- PURCHASED FROM – SAI POINT AUTOMABILES P. LTD., THANE,
MAHARASHTRA
DEALER CODE - MH 070001
DATE OF DELIVERY : 20/ 4/ 2010
I refer to my letter of June 21 regarding purchase of a Motorcycle of the above details from your authorized dealer at Thane, Maharashtra, M/s. Sai Point Automobiles P. Ltd., which was delivered to me on April 20th (Booking No. 25383 dated 16/2), with
Chassis No. 8006489
Engine No. 6006679
Regn. No. : MH04 EM 4188.
On 1st July, I took my vehicle once again for repairs to the Service unit of M/s. Sai Point Automobiles P. Ltd., Thane regarding issues mentioned in my letter referred to above and give below the current status:
1. SEAT: After repairs, the fitting of the seat has improved and it is now firm.
2. FAULTY SHOCK ABORBER: The shock absorber on the rear has not been taken up for repairs/replacement by the service center though they have agreed that the same is faulty and they claim that the faulty functioning of the shock absorber is due to the sub-quality material supplied by Honda and its complaint will be looked into by the company’s representative only as and when he visits the service unit. You would kindly appreciate the plight of the customer looking forward to the chance visit of the company representative to present his vehicle for inspection and repair/ replacement action. As a matter of fact, I am experiencing back-aches due to the faulty shock absorber. CONTD………….2
- 2 -
3. MILEAGE: The vehicle was returned to me by the service center with the assurance that the vehicle’s mileage capacity has improved. However, when I tried the vehicle on the road, I have found that there is no improvement in the mileage given by the vehicle which is now approximately 32 km per litre. On communicating with the service center, I am asked to bring the vehicle once again next week. I have been taking out time from my busy schedules again and again to present my vehicle at the service centre for repairs ever since I purchased it in the month April, without any improvement in its performance. I believe even if I had purchased a used bike, the situation could have been far better.
I request you to look into the matter and do the needful urgently.
Thanking you,
Yours truly,
ZAHEER G. SHAIKH
Email: [email protected]
Mob:0 93220 95569
Copy to:
Manager,
Customer Relations,
Pune Office
Honda Motorcycle & Scooter India Pvt. Ltd
Plot No. 26, Survey No.47,
Vivek Nagar, Akurdi,
Pune, Maharastra
Pin Code: 411035
Tel: 020-27240026 – 28
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