To
The Managing Director,
Samsung India Electronics Pvt. Ltd.
Dear Sir,
With great anguish I would like to bring to your notice that the poor state of after sales service of your dealer network extend to the customers. I purchased one Samsung Mobile & with in the warranty period it started giving trouble. If you go through my below mails & kind of response which has given by your customer care, you can understand my pain I suffered a lot after purchasing this Mobile. Now my only request is, I want to gift that mobile to you. Kindly accept my Gift.
Regards
Ankit Khare
9454292303
&&&- Forwarded message &&&-
From: ankit khare
Date: Sep 29 2:46 PM
Subject: Fwd: Re: Complaint
To: [email protected]
Reminder-3
Only your customer support providing me the contact nos but no corrective action taken by your service Team
&&&- Forwarded message &&&-
From: ankit khare
Date: Tue, Sep 29 at 1:42 PM
Subject: Fwd: Re: Complaint
To: [email protected]
Reminder-2
Are you all sleeping I am complaining for my handset again and again and not
any communication from your Service Dealer end.
He is not responding on my Phone Calls.
Details are given below
Work Order No.- WA29100917739
Date- 11/09
IMEI No.- 359226022666554
Date of Purchase- 08/03
Model- SGH-E250
Ankit Khare
9839223011
Kindly take the corrective action for my concern otherwise I'll go to the
Consumer Forum.
&&&- Forwarded message &&&-
From: ankit khare
Date: Thu, Sep 24 at 12:11 PM
Subject: Fwd: Re: Complaint
To: [email protected]
*Reminder 1*
&&&- Forwarded message &&&-
From: ankit khare
Date: Tue, Sep 22 at 12:35 AM
Subject: Re: Re: Complaint
To: [email protected]
Dear Sir,
Now I'm losing my patience and I want the quick solution and immediate action for my concern.
On 9/21/09, SUPPORT INDIA wrote:
Dear Customer,
We regret the inconvenience you are facing with your Samsung product.
We would like to assure you that we are maintaining adequate follow ups
with
the Branch Service Manager concerned and will update you with the status
accordingly as soon as possible.
We can understand the time and energy you have spent on this issue and
appreciate your patience.
Thanking and assuring you of best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
&&- Original Message &&-
Sender: ankit khare
Date: Sep 21 17:54 (GMT 09:00)
Title: Re: Complaint
Sir,
Anybody has not contacted to me and the current status is this that
my phone is laying there only for IMEI no writing.
It is very inconvenient for me because for the service purpose the 12
days are very long period for any kind of complaint.
NOKIA is taking only 3 days maximum for complaint resolvation.
On 9/17/09, SUPPORT INDIA wrote:
Dear Customer,
Thank you for becoming a patron of Samsung product.
We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch
with you shortly.
We appreciate your patience and request you to bear with us till then.
Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
&&- Original Message &&-
Sender: ankit khare
Date: Sep 17 14:46 (GMT 09:00)
Title: Complaint
Dear Sir,
I have given my samsumng mobile at ur service station in Lucknow (work
order no. WA29100917739) on 11/09/09 and nobody responding from there.
I need a solution for my complaint.
9839223011
Regards
Ankit Khare
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