I have mailed so many reminders to ITBC to look into the matter but till date not received any positive response. It is more than one year that I waiting for my items. I am pasting my communications made with ITBC in this regard.
MAILS SENT TO ITBC & THEIR FAKE RESPONSE:
Dear Member,
Thanks for your mail to us.
With reference to your mail, we would like to inform you that your complaint has been forwarded to our concerned department as soon as we get revert we will get back to you.
Assure you of our best possible services always.
We shall be happy to render any further assistance or clarification that you may require.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 1800 1024242 toll free, 9:30 AM TO 6:30 PM, all 7 days) or write to us at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards,
CHETAN ARYA
India Today Book Club
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From: [email protected] [mailto: [email protected]]
Sent: Friday, October 16 12:38 PM
To: Feedback
Subject: RE: HAVE YOU DECIDED NOT TO SHIP MY ORDERS
Can you please specify what is that postal problem. As I am residing at my address for last 18 years and I receive every mail. I have already made the payment through my credit card and sent copy of statemet also, so kindly sent the item for delivery only. Do not ask for any kindly of payment. Anyhow my address is :
KOMAL SAINI,
3951, AHIRAN STREET,
PAHARI DHIRAJ
DELHI-110 006
regards,
Komal
&-- Original Message &--
From: feedback
To: [email protected]
Sent: Fri, 16 Oct 01:04:59 0530 (IST)
Subject: RE: HAVE YOU DECIDED NOT TO SHIP MY ORDERS
Dear Member,
We deeply regret for the inconvenience caused to you.
With reference to your mail we would like to inform you that due to some postal problem your order has been returned back to us. We request you kindly provide us your complete address so that we can re-dispatch the same to you.
Please note your Membership number ITBC08775730 for your future references.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 1800 1024242 toll free, 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
PRAVEEN
Executive Relations
India Today Book Club
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From: [email protected] [mailto: [email protected]]
Sent: Thursday, October 15 12:56 PM
To: Feedback
Subject: RE: HAVE YOU DECIDED NOT TO SHIP MY ORDERS
Can u please give a time frame by which this will be sorted out. Almost one year has passed and I am in jeopardy and not received my items. I vow not to buy anything online from your ITBC and mail about this to all my friends and relatives on orkut/facebook.
komal
&-- Original Message &--
From: feedback
To: [email protected]
Sent: Tue, 13 Oct 22:06:00 0530 (IST)
Subject: RE: HAVE YOU DECIDED NOT TO SHIP MY ORDERS
Dear Member, We sincerely apologize for inconvenience caused to you. With reference to your mail we would like to inform you that your request is already forwarded to the concern department. Very soon we will inform you about the status of your request. We value your association with India Today Book Club and thank you for your patronage & co-operation. For further queries, please feel free to get back to us at [email protected] or for any query please call us at 011- 40502424 or 1800 10 24242 (toll free) or SMS ITBC to 52424 or write to us at, INDIA TODAY BOOK CLUB B-47 INDIRA ENCLAVE NEB SARAI NEW DELHI-110068 Thanks & Regards, Praveen India Today Book Club
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From: [email protected] [mailto: [email protected]]
Sent: Tuesday, October 13 3:14 PM
To: Feedback
Subject: HAVE YOU DECIDED NOT TO SHIP MY ORDERS
I HAVE SENT SO MANY MAILS AND RECEIVED REPLIES FROM YOUR SIDE. BUT NOT RECEIVED THE ITEMS.
KINDLY REPLY AT THE EARLIEST
KOMAL SAINI
ITBC08775730
&-- Original Message &--
From: Feedback Club
To: [email protected]
Sent: Tue, 11 Aug 14:10:21 0530 (IST)
Subject: RE: RE: NOT TO BUY ANY ITEM FROM INDIA TODAY BOOK CLUB
Dear member, Thanks for mail to us. We apologize for the inconvenience caused to you in this regard. With reference to your mail we would like to inform you that your order was delivered which was not received by you so we have forward your request for the re-dispatch and we ensure you that you will receive your parcel very soon. We request you to kindly quote your member-ship number in all future correspondences with us. We value your association with India Today Book Club and thank you for your patronage & co-operation. For further queries, please feel free to get back to us at [email protected] or for any query please call us at 011- 40502424 or SMS ITBC to 52424 or write to us at, INDIA TODAY BOOK CLUB B-47 INDIRA ENCLAVE NEB SARAI NEW DELHI-110068 Thanks & Regards, Prachi Executive-Customer Relations India Today Book Club
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From: [email protected] [mailto: [email protected]]
Sent: Tuesday, August 11 11:52 AM
To: Feedback
Subject: Fwd: RE: NOT TO BUY ANY ITEM FROM INDIA TODAY BOOK CLUB
Still after such a long period I have not received my items, you are requested to kindly refund my amount if you are unable to send the items.
komal saini
&-- Forwarded Message &--
From: [email protected]
To: Feedback Club
Sent: Tue, 7 Jul 12:55:57 0530 (IST)
Subject: RE: NOT TO BUY ANY ITEM FROM INDIA TODAY BOOK CLUB Membership number ITBC08775730 My order No. OGA090068958 I have already made payment by my credit card to Livinng Media (India TOday) Ref. No.74477488347006663807621 on 11 Dec.2008 (document attached).
Komal Saini
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