My experience: I went to BigBazaar hebbal today (06 May). After little shoping in the ground floor I steped into lift to go to 2nd floor to continue my shoping. Nightmare, lift got stuck and no one to help! To the hight of unfortunity I took my family also with me that day. My wife and a 8month old daughter were with me.
Once I realized that lift is stuck, I pressed the alarm button in panic hoping someone will rescue me. I kept on pressing alarm for about 15mins without any answer from any side.
I tried to open the lift door myself, It got opened a little, this is the time BigBazaar employees could see us. I was making noise from inside. But, no once seemed cared about. I kept on shouting and felt like I am shouting in the midst of thick forest.
Fortunately another customer listened to me and he opened from outside so that we could come out. After I came out I wanted to see the floor manager, so that I can complain about this and ask him to make sure this doesn't happen to anyone else.
Initially no one was even listening what I was experiencing. after a long and loud shoutings, Mr. Sahan Hegde came introducing as the floor manager. Instead of sorry, he was trying to explain his problem.
Boss, I am not there to solve his problems. I am there to shop for my convenience. And BigBazaar should take care of their customers in their premises. Its their responsibility.
He is not ready to take this as a complaint. There is no procedure of taking customer complaint.
This inconvenience meant nothing to all employees in the floor and were looking at me as if I am making unnecessory noise.
Feature Group is futureless group as some one said it right. This group does'n even have customer feedback process in place. They are not running business as a corporate. Better buy from your next door store than going to these careless people.
Thanks,
Subramanya Bhatt
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