Hi, I would like to take this moment to warn and educate every common man, Corporate Sector and the invisible Management of the most undesirable experience that I had just few days back. I checked into Kamat's Mayura Hotel, Shivaji Nagar-Off Commercial Street, Bangalore at 06:40 AM from Hyderabad and I was welcomed as a most respected/valued customer. At the reception I requested for a Single room which was given within few minutes of my arrival, after the formalities I was demanded Rs 2000 as a deposit/advance (Presume to be for the services I purchase) which is not worth or deserved for the kind of treatment rendered to me. However, I asked the executive who claimed to be called as Mahesh if there are any policies or terms of my stay at their premises for which he said “No Nothing “.
Assuming that I will be treated as I was welcomed (Which remained a remarkable imagination), my guest started to arrive to wish me on the very auspicious occasion of Dewali, but when the guest arrived my terrifying nightmare at the hotel started when the front office executive (Mahesh & Others) was lashing questions at me & my guest which was abhorrent and insulting to me. This was the reason I asked if there are any policies or terms of the organization, after a brief exchange of information I was let go with my guest to sit in the floor’s most Appealing (disgusting) and Elegant (filthy) lobby to converse, later followed by multiple calls and summons telling me “No guests’ were allowed” which was the most obnoxious gestures showcased by the State’s most “Sort after group of Hotels” I was ultimately forced to send my guest away citing abuse by the so called unruly Customer Service team Employed there.
Is this called customer Service and Client Relationship or the staff is malnutritioned about basic behavioral skills, due to this experience I had to force my organization to prohibit all future booking to avoid defamation of any individual representing our eccentric organization or their esteemed guests which we prioritize considering the fact that I work & represent the country’s most prestigious Multi National Corporation (which encourages adherence to all policies and procedures) & an Active Member of the All India Hoteliers’ Association, I was trained and instructed to adhere and respect every company’s policies and so was my esteemed and valued guest of honor who is a lady to be precise.
If the management is not quick to act and rectify this catastrophe & behavioral disaster, I’m sure in the days to come the employees will be the only guest at the Hotel and the management may be held responsible to the untimely demise of their well earned reputation because of untrained and unsupervised conscience errors. The management MUST picture & examine their principles & Doctrines of what you had believed at the time of your venture launch if it still applies? What more is the management waiting for? Hope not a Dangerous/self-inflicting note by another guest for an abusive treatment. I forewarn the management to take few things seriously and never close “though, blind eyes” to these enormously gruesome treatment if at all you are preparing to be the BEST.
I Hope that the Management will wake-up & act swiftly to redeem your damaged & endangered reputation & status through my extraordinarily horrific & awful CUSTOMER SERVICE EXPERIENCE. ALL THE BEST!!! for the Rest. The 1 Experience I will NEVER FORGET……
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