Sir,
I Rakesh Pandita R/o Amit Nagar Muthi, JAMMU Ph. No: 9596714307. Most respectfully submitted as under :
1. That I purchased Voltas 0.75 Split A.C on 10.04.2010 from Sagar Electronic s Muthi Jammu (Dealer)
2. That the above said AC purchased by me did not functioning properly, as such I approached the dealer on 13.04. who advised me to lodge a toll free complaint on Voltas service. I lodged several complaints from that day some of the numbers are as: 10AP1004686, 10MY2801934, 10JU2104698 and etc.
3. That after the period fof 3 days instead of repairs the service Engg. Deputed by service centre MS Coolex Refrigeration’s Talab Tilloo Jammu, Service Engg. Says that there is minor problem and he will rectify it but not rectified and he left from home and says I will come tomorrow. I think in my opinion he did understand what is the problem in it, I narrate the whole story to dealer and at the time dealer make phone call to I./c Service Centre why you did not rectify the problem, Service Centre I/c says tomarrow he will send a Sr. Tech. and rectify the problem but all is in vain till date.
4. I again approached the dealer after 3 days requested them to re tify the problem or replace the unit, dealer ensured me that he do something, he again call Service Centre on phone fro rectification of the fault, one same day Service Engg. Attended the cal and said AC has the gas leakage and are unable to repair it as the Head Service Engg. Was not available on that day. After two days Head Service Engg checked and says there is no gas problem and left.
5. That I had visited the dealer at 30 times also he registered the complaint on toll free No. for getting the AC repaired by till date Co./Service Centre is unable to get the AC repaired or was not given any replacement of A.C.by company / dealer.
6. In the meantime my elder brother met a serious road accident he need cooling for his health as advised by the Doctor, at present he is on bed rest, if any thing happen to him due heat Co. is sole responsible for that.
7. On 21st of June I again visited to dealer he again registered call on toll free No. and also narrate the whole story Mr. Vijay Sharma Branch Office Chandigarh on phone and also distribute but all in vain.
Now please take the action against irresponsible person of Voltas Service Division.
Thanking you,
Yours faithfully,
Rakesh pandita
9596714307
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