Complaint regarding LG Window AC. - ONE OF THE WORST CUSTOMER CARE.
We registered first complaint on 11th April for free annual service that was promised to us while delivering ACs. After following up continously the site engineer came one week after the complaint was registered. After service he tells us one of the capacitor of AC is not working. It was very suprising as hardly we have used AC for 3 months and already the problem with the capacitor. Little relief we were as our AC is under warranty period. So, we again launched our complaint on 19th April where we clearly mentioned to provide service on 24th April before 11:00 AM or on 25th April Sunday anytime as we are working couple and our house remains closed during the week, Still they insist to come during the week and the excuse that they give us is Capacitor is out of stock. After all this drama we were promised that the capacitor would be changed on Saturday - May 1st and till now no one has again turned up.
My husband has been calling your customer centre since last 1 hr and no response. The rediculous part is his call was disconnected 25 times and no one in Customer center is ready to connect us either to Floor manager or some executive in LG. After pushing them they provided us the mobile numbers which doesn't exist or are switched off.
We would like to understand what type of service standard LG has... from all this it has only created a BIG NEGATIVE picture of LG wherein we cannot anymore trust you guys.
At last, pls tell us by when will our problem will get sorted out??? After warranty period where you guys can again fetch lot of money from us. Don't try to fool customers by claming that you are committed to service.
Complaint Nus for your reference :- C1041101592 (11th Apr), C1042302272 (23rd April), C1050106406 (1st May)
Please note, If we don't hear from you in next 24 hrs, I am going to send the copy of this email to your CEO, Consumer Forum, Press and all the blogs on internet
0 comments