I am a member of the metro cash and carry store in kolkata, india. i had a bitter experience while shopping at the outlet on 23.10.2011 which was never expected from a company like metro. at the time of entry at the reception counter, Mr. sanjay told me that a premium surprise gift would be given to me on purchase of goods worth Rs. 5000. on repeated enquiry he simply repeted that the gift would be exclusive and premium and very useful. i puchased goods worth Rs. 6731. on reaching the end control for my "premium" gift, i was told that it was just a bottle of pepsi which would not be given to me as the Rs. 5000 purchase limit excluded certain items not told to me at the time of entry. a bottle of pepsi cannot be termed an exclusive premium gift and such a method of increasing sales can only be termed a fraudulent and unfair trade practice. on complaining i was sent back to the entrance where once again they asked me to go back to the end control. when finally i was met by Mr. sunny singh an employee of metro who simply ridiculed me and laughed at my complaint. when i told him that i shal complain to metro, he simply stated that no action will be taken and nothing will happen. he simply told me to take my bottle of pepsi and leave. apart from the blatant way in which i was cheated by the offer, the rude misbehaviour of the staff especially Mr. Sunny Singh was appalling and completely unexpected from a company of the stature of metro. i would request you to please look into the matter and take appropriate disciplinary action against the employees involved in such fraudulent activities.
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