Planet M
Handset not repaired

I have purchased Sony 595 mobile handset from Pitampura Branch of Planet M in Delhi.

Dated: 14 Jan

With 2 years warranty.(1st year will given by SONY and 2nd year warranty will given by PLANET M)

I was problem in my handset like speaker problem, keypad problem and dot on screen but it was working properly. I gave my handset to PLANET M PITAMPURA Branch for repairing and he checked my phone which was working properly and he gave me acknowledgment slip of repairing and said this set will repair within 7 days, when I went there after 7 days he said PLANET M Can’t repair this handset b’coz it is physical damage. I said ok fine and I said check my set and on it. He charged it but it didn’t on and its barratry carried heat and he said please leave this set here for 2 days. I’ll sent it to vendor and he will repair it.

After 2 days P M person said your set can’t on and we are not responsible for this. I said, I want talk to your senior and contact to Mr. Gourav Balla (Telecom Manager). He said it is our fault so I’ll repair it, he said I will give your cell in working condition not repair other faults and I will resolve the problem within 2 days but he didn’t repair it. Everyday I called him he said I’ll give you today, tommaro………. After 18-20 days I gave him warning if you will not repair my handset so I will complaint in consumer court and After that he said he will repair it and I will repair all faults of your handset like speaker problem, keypad problem and replace screen of your handset, just give me a week time period I will repair it but after a week it was not repair, now he is not picking my calls…. And I asked to Planet M store person he said I have no any acknowledge and called to vendor, he said cell is dead, it can’t repair.

Means After 1 month 10 days they cannot provide the service. I don’t know where is my phone, it will meet me or not.

I have visited 12 - 13 times to Planet M but they are not responding properly. They are just saying that they have send the mobile for repairing. They are just bluffing the customers.

From now onwards Me and all persons related to me will not buy any product from Planet M.

This is realy shame for Planet M. We supposed to get good service from your side thats why we were buying products from Planet M, not from Sony Priority, but thats the mistake i have done

MOHIT JINDAL

09811859666