My customer ID is 3001626383
Yesterday I had called customer care and was connected to Mr. Devender regarding my requirement of a dueal conection for another TV he informed 2 schemes one is advance rental and other 999
I opted for 999 scheme for which I was informed to pay 999 200 to my above account and call up customer care again and inform about payment and then within 24 hours airtel will send an executive with a another setup box and install accordingly.
I immediately recharged my account with Rs.1200 and called up customer care this mornoing.
Shockingly i was informed that this is not a procedure and they sugested to lodge a complained regarding the same and the issue will get sorted. i REALLY DONT UNDERSTAND OF WHAT IS GOING ON WITH AIRTEL AND HOW TO RESOLVE MY PROBLEM. I am not jobless I cannot be hanging on the phone the full day and keep repeating to your lowzy customer care people.
Please come with a solution I had recharged my account I want Airtel to istall my dual connection within 12 hours.
Thanks regards/
Sujatha Deepak
9500071472/ 914442658505
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