Customer care of Air tel Dth is worst
I have recently purchased Airtel DTH connection, I would never recommend to have Airtel DTH connection. They are totally non responsive when attention to fault is there. After sale of set top box their installation is badly delayed. You have to spend good amount of energy and time with them to get the things done. There is no connection Between the person who is selling you set top box along with collection of full amount of installation charge and the agency who is doing installation. Their service personnel are totally discourteous. They misbehave also. Their installation charges are high and over that they will collect good amount for cable cost, which they will never tell you at the time of purchase of set top box. I suffered a lot at the time of purchase and still suffering as video is out in my DTH and There no signal in it since 22/02. Despite repeated complaint they are not responding. I will be thankful to a person who can tell me the procedure to get my money back which I spent for DTH installation so that I can opt for some other service provider. Some of the emails which I sent them are appended below to enlighten other users also.
Dear sir
Despite repeated complains nobody is attending to video fault in my DTH Transmission. On 24/02 I called one Telugu knowing person to lodge complain through phone also. Till today nothing has been done. I will be highly obliged if you return my money which I spent for this Digital TV connection so that I can opt for some other service provider.
Sanjana Kankane
Sent: Friday, 24 February 6:20 PM
Subject: Fw: Fw: Complain about poor customer service by air tel digital TV
Dear sir
We are continuously trying to contact you through email and your service personnel on his mobile phone for rectification of defect in transmission since 22/02. We are getting no response. We are planning to post all these email correspondences on some customer care web site for getting a response from you.
Sanjana Kankane
Airtel DTH ID-3009542963
Dear Sir
I had sent this complain on 23/02 also but no action had been taken for rectification of dth transmission
A kankane
Subject: Fw: Fw: Complain about poor customer service by air tel digital TV
Dear Sir/ Madam,
Your servise personel has collected the the extra money on 20/02 (copy of Reciept enclosed) for which I was not informed at the time of purchase.
I also requested you to kindly inform me about the action taken by you to redress the issue of service concernswhich you have not been addressed by you till now.
Afterafter adjustment of installation of HD connection on 20/12 by your service personel (while collecting the extra money), the transmission of dth got disrupted on 22/02. I contacted the same person again to rectify the defects, He said that he will be rectifying the defect but he did not turn up. I again tried to contact him on 23/02, he did not pick up the phone despite repeated calls. Because you have not left any option for me but to manage with same un responsive person, I am repeatedly subjected to poor customer service. Your customer care number gives pre recorded information in Telgu which I am unable to understand. Because of your poor service I have to spent lot of time in getting the issues resolved. Now I am planning to seek legal remedy to redress my grievances because you are not paying any attention to my repeated requests.
You have also not informed me about the procedure to discontinue your service and getting my money back including the installation and cable charges. This issue You are not replying despite my repeated requests.
Waiting for your written reply
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