My daughter applied for membership for Fitness First Gym in the month April 17th in Select City Mall Saket N Delhi. While she paid the registration fee along with one month advance for the month of May she was told to give credit card details which she did not have. She was suggested to give 3rd party credit card details as gurantee which she tried to arrange from her friends and fokes but failed. Finally today i informed the Gym that she is unable to arrange a credit card so kindly refund the membership as, as per your rules she is not legible to become a member without a credit card, which was refused by the Gym which came to me as a major shock. I told him that non refund of registration fee is understandable but not refunding the fee for the membership which is due in May and which you are refusing to grnerate due to her not being legible is abs illegal .you are charging us for a service which you will not provide witout credit card details and which we are ready to pay in cash, so u might aswell refund our money. He simply told me M'am your daughter gave us a cheque which we have encashed and now we cannot refund and we had informed her that credit card is a must for the membership without which she can not become a mamber. I told him if according to you she can not become a member why did you accept the cheque from her?? his reply came to me as another shock which was Ma'm if somebody comes to us with money we can not say no we cant take it!! I have spoken to a few friends and everybody seems to have problems with Fitness First. I believe stern action needs to be taken against the Fitness Centre before they can take many more people like us for a ride!!
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