Dear Sir,
I am using Airtel DTH services for TV programs since Oct. My Cust ID is 3001715008. I want to compalin against the pathetic services of Airtel DTH. My set top box went bad on 31st August and I filed a complaint on their toll free number 1800 102 8080. THe complaint no is 11481673 done at around 5:45 PM on 31/08
However inspite pf their telling me that withing 24 hrs someone would call up, no one did. I again called at the same toll free number 1800 102 8080 and they again assured me within 24 hrs service. When no one called up again till 2nd Sept, I got hold of their baroda office and asked them about my problem then a service engineer truend up in the afternoon and changed my set top box. Now so many days elepsed when they just had to change a set top box, it took 10 mins only.
I was charged Rs 350/- from my account for this. However, The set top box has 3 months warranty. I could use it till the night of 4th Sep. In the morning of 5th sept, when i turned it up, the thinh just hung and the status is same now. I called up unmpteenth time to their Baroda office (No 0265-2331147) and they assured me that they will solve my problem by 5th evening. However nothing happened. I am calling them today too and now they say they dont have thje set top box in their warehouse. It will take another 2 days for that to come from Ahmedabad. I am trying their local no and the phone no given at the time of purchasing the system in 2009 of one My Paresh Patel (9974089008) but either he is not picking up or cutting the call.
Calling their toll free number 1800 102 8080 will be futile again since they will go through their routines of giving a Complaint no and telling me that it will get solved in 24 hours.
The ground situation is different. The Airtel is not bothered about my waste of 5 days, my waste of time by calling them around 25 times appx. and my Rs 350/- amount still charged against a faulty replacement.
A problem which just need a replacement of set top box (which doesnt take more than 10 mins) has taken 5 days... and still counting. and we complain about pathetic government services?..How about Airtel.
I would like to put this complaint through you so that this gets noticed and get proper redressal and people should not suffer.
With Regards,
Arvind Chauhan,
Baroda
Mob No : 09428828372
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