Firstly Airtel company executive bugged my wife to switch her pre-paid number 9980393932 to post-paid. She was told that under Future plan Rs.299 to be paid per month and 700mins of calls are free. The representative took the filled in form and the money for post-paid SIM and did not give the SIM at all. The billing started with no SIM being with us. After many mails and calls and paying another Rs.50 SIM was given.
After a month, we didnot receive any bill. On the last date of payment, received a SMS saying that day is last day and need to pay Rs.650 (approx). We checked the total call duration and found that it was less than 700min.
We mailed a complaint to the company and as usual no good response. However we paid Rs.299, as was agreed earlier. This happened repeated next month as well. And still no response from Airtel. So decided not to use Airtel anymore. Meanwhile Airtel disconnected the connection and asking us to pay around Rs.1500.
After this they started sending threatening SMS to my wife's sister, who is nowhere connected to this episode.
I checked with many of my friends and everyone had some story to say regarding post-paid billing by Airtel (and guess other operators too).
So, request all to be very careful and not given to the company reps.
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