BHARAT SANCHAR NIGAM LIMITED PREPAID MOBILE SERVICE
SUBSCRIPTION WITHOUT MY PERMISSION & FULL REFUND NOT RECEIVED

Respected Sir/Madam,

This is with reference to my TELEPHONIC COMPLAIN NUMBER RL2907381 dated 29/12 evening on 09426024365 MADE TO BSNL CUSTOMER CARE.

Please note that without my instructions, i WAS subscribed to MOBILE BOX-OFFICE services and was charged Rs. 25/- from my prepaid BSNL mobile number 09427155645. This subscription messages were from ONMOBILE and 12555025 numbers 29 DECEMBER evening. Please note that no such SERVICE REQUEST has been given from my mobile number 09427155645.

Humble request you to REFUND Rs. 25/- in my mobile number.

UPON REPEATED COMPLAINTS, SURPRICINGLY THEY SENT ME FOLLOWING EMAIL FROM TWICE:

"Dear sir,

Thanks for contact su your 25 Rs will be deducted for service charge, so cant refund it,

Thank you."

WHAT IS MY FAULT? I HAVE NOT PUT REQUEST TO SUBSCRIBE ABOVE MENTIONED SERVICE. WHY SHOULD EVEN I PAY SERVICE CHARGES, IF ANY?

PLEASE GIVE ME JUSTICE,

--JITESH PARMAR

09427155645