Hi,
Please find the Mobile no. Portability issue in detail.
Mobile No. 9164464400
Current Service Provider - Idea
Mobile no. portability reqested for - Airtel
Reason - Idea's network is not good in my area.
1) On 9th May I requested for MNP by sending PORT 9164464400 to 1900 (This no. generates MNP unique code)
2) In sometime I got a sms from 1901 with the unique porting code "IX325565" with expiry date of 24th May.
3) Same day I went to Bangalore Mahadevpura airtel centre to apply for MNP from Idea to Airtel.
4) Airtel representative "Joy" was handeling the request. Another Airtel representative filled up my form, collected passport size photo, Pan card copy, electricity bill copy, got the form signed and handed over the sim card with the no. "89914 50002 01123 79325 H2-WD".
5) He ensured that the process should take min 4 working days and max of 7 working days,
6) I got a MNP update on 12th May from 1901 that " Request for porting to Airtel has been received and the application is in process"
7) After this there were no updates and hence two times I visited Mahadevpura Airtel office and Joy kept telling that it is under process and I should wait. On my second visit she also provided me with her mobile no. (9901774281) so that I can ask for the updates.
8) Mean while I was constantly doing follow ups with Airtel MNP help line no (1800-103-1111) and Idea help line no. (1800-27-00000), but I failed to get any information regarding my MNP status. Airtel customer representative kept saying that they can see an MNP request for 12 May so i should wait for sometime. The also provided me with few ticket Ids (37453485, 37588370) Also with MNP Order No. 38660340.
Where as Idea Customer care was totally unaware of any such request generated from my number.
9) After constantly messaging Joy shereplied few of my texts, saying
24 May - Sir today I did not go for work.
25 may - Your order got rejected and they are telling to apply for a fresh reqest, please send me a new MNP code as the older one got expired. You can sms me the new code, no need to visit the showroom. )I forwared a new MNP code "IX346623" with expiry date 9th June)
26th May - Sent mail yesterday to the MNP department, still waiting for the reply.
27th may Its in process, the account no. is 1024222269.
10) I have also raised a complain againt Airtel at http://inconsumercomplaints.com/, same can be traced using the link
http://inconsumercomplaints.com/complaints/mnp-not-done-c580455.html. This was submitted on 24th May and I got a vague reply from some Airtel representative Rakesh Ranga on 28th May & 29tth may that the issue has been resolved. There was no detail about the resolution, my idea sim is still active and MNP has not happened.
11) Mean while is send my complains to Airtel, Idea, TRAI email ids ([email protected], [email protected], Corporate Accounts) to resolve the issues but there were no solutions provided, they did not even replied back, except TRAI who forwarded complains to the following email ids ("ajay.sharma",
"Hemant. Coomar", "rahul.vatts", "ajay.sharma").
12) I aso sent couple of emails & sms to Ashish gupta who is the manager for Subex Idea corporate accounts, but her did not even replied to mails and gave fake commitments by replying the SMS (Gupta Ashish, 9844815883)
13) I was also constanty following up with syed from Idea Nodel office to give the reason for MNP rejection as Airtel faild to provide the same. I got to know that a wrong MNP code was submitted by Airtel MNP dept, due to which Idea has rejected the request.
14) On 30 May I again went oto Mahadevpura Airtel shop and asked for an update from Joy, she said that she has forwared a correct MNP code to the Airtel Sales/MNP team but they entered the wrong code in their system. She also made me read the email and check the code that she sent, it was correct.
15) On 01/06 I got this account no, from Joy (Person at mahadevpura Airtel showroom) 1024076569.
17) Anil from Appelette office also confirmed that now everything is fine, and in another 7 days MNP will happen.
16) But when I called up Airtel MNP helpline, Customer executive said that this is just an account thats created in your name, there is no mibile no. associated to it. Even MNP tracker can no list my mobile no. So till now there is no Update on MNP.
I have all the emails and SMS backups exchanged between Airtel, Idea and TRAI.
Do let me know if anything else is required.
Regards,
Sunay
9164464400
9986038003
[email protected]
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