To,
The Marketing Head
Bharti Airtel Ltd.
[Sub. Denial Of Broad Band Connection Even Advance Payment Released]
Sir, on 6-1-10 I contacted your retail officer Mr. Aashish [Mob. No. 9651684895] for a broadband connection [a gift to my newly wedded daughter] Neha Joshi 532 ka/217 ka, Pandeytola Aliganj Lucknow.
After a satisfactory site survey he along with Mr. Naveen, sales executive [mob. No. 9936798566] made paper formalities [form sl. No. 135746] and collected a cheque of Rs. 1800/-[no.505170 date. 6-1-10 bank of Baroda] as three months advance rent with an assurance of connection within 48 hrs.
On 8-1-10 at my third reminder he informed me that it is unsure to install the connection because of lack of infrastructure at site and he will give me final yes or no before 5 p.m. which he never did.
On 9-1-10 I made a call to him but no response, bounded me to stop the payment of cheque to avoid any foul play which cost me Rs. 57/- as stop payment charges.
Now is this the real performance of AIRTEL making tall claims to be the No. one efficient service provider with such irresponsible and poor performance team.
May I hope to hear some words at the earliest from you for such humiliation and embarrassment by AIRTEL.
Regards.
R.S. SHARMAA
D-1/80 Sector F JANKIPURAM LUCKNOW
MOB. 09450571618
10-01
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