Sir,
I have received my airtel mobile bill for No 9871701676, dated 25th Aug for Rs 9900/-.
For which I have not made the calls. I am a customer of Airtel from last 3yrs and I have been paying my bills on time. Till date my bill has not gone beyond Rs. 350/- except for 1 month when it was about Rs. 1100/-. Company has fixed a maximum limit of Rs. 4200/- for my mobile phone. so that all my out going calls to be stoped on crossing the limit, but I was not informed for the same. on 12 Aug. 2010 I came to know that my non bill amount has reached above Rs 6600/- (By Dailling 121) I had no such calls from my phone, I raned up the customer care to stop the out going calls Vide request No 33547807. but no action was taken I had asked for the bill and it was told that only after 25 Aug only my bill will be generated. But no action was taken to stop the out going calls and to check the problem why my bill has reached above Rs 6600/-. But when I received my bill I was surprissed to see that it was above Rs. 9900/-. I have given a mail to Nodal Officer and till date could not get a satisfactory reply from him. I have been receiving a seperate statement from him that the calls were made local for Rs 7312/- and next time it is for Bid2win, I have not received any reply why my out going calls where not stopped and informed when it had reached the maximum limit of Rs. 4200/- as fixed by there own company.and that too for the calls not made by me they are not trying to locate the actuall problem is. I havebeen receving calls from the customer care now and then to clear the bill (for the calls not made by me) daily giving me a tension, There is no postive reply from the company till date. They are also calling up my parents residence and harassing them (my parents are above 82Yr of age).
Pls look into the matter and get it solve the billing for no calls made from my side at the earliest.
Ashok Sachdev
9871701676
[email protected]
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