Dear Narendra Singh,
Thank you for writing to Airtel.
This is with reference to your email dated 15 October regarding your Airtel number 9717211884.
As per your complaint we have rechecked our records and found that your bill plan was change via service request 29688417 .Hence, we regret the Infeasibility to process the reversal for the same.
We hope this clarifies.
In future too, please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us at [email protected].
You can get in touch with the Nodal Officer with your earlier request or complaint number if it s still unresolved. You may send an email at [email protected], or you may call at 9818334865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.
If you do not receive a satisfactory response from Nodal officer you may send an email at [email protected], or you may call at 9958444865 from 9:30 AM to 6:30 PM Monday to Friday.
Assuring you the best of our services.
Yours Sincerely
G Anand
Appellate Office
Bharti Airtel Limited
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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=B5D73E4BB4D5375FA2E8246B97F6 4 6799CFD 8 F769FFF 3 2 5 7 0 2 B C 9&refno=1510201012823
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 15/10 10:04:12
Subject: Fwd: Re: FWD: FWD: FWD: CALL RATES INCREASED WITHOUT INFORMATION [|BAL|9717211884|2709201010707|]
Dear Concerned Person,
Please go through the problems that I have faced with respect to the excess
charges in the past 6 months. I am not satisfied with a waiver of just Rs 800/-
as the excess charges would lead to a difference of a much higher amount. I
would like to have a complete recalculation done as per my original plan.
Regards
Narendra
&&-- Original Message &&--
Subject: Re: FWD: FWD: FWD: CALL RATES INCREASED WITHOUT INFORMATION
[|BAL|9717211884|2709201010707|]
Resent-Date: Fri, 15 Oct 09:55:57 0530
Resent-From:
Date: 15 Oct 09:56:28 0530
From: [email protected]
To: [email protected]
Dear Narendra Singh,
Thank you for writing to Airtel.
This is with reference to your email dated 27 Sept regarding your Airtel
number 9717211884.
We regret the delay in responding to your email.
As per the telephonic conversation with the undersigned, we would like to
inform you that your bill plan was change via service request 29688417 .Hence,
we regret the Infeasibility to process the reversal for the same.
We hope this information helps.
In future too, please feel free to speak to our call center executive on 121
regarding any query/request and on 198 for any complaint, you can also email us
at [email protected].
You can get in touch with the Nodal Officer with your earlier request or
complaint number if it s still unresolved.
You may send an email at [email protected], or you may call at
9818334865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will
provide a resolution to your complaint in 10 working days.
If you do not receive a satisfactory response from Nodal officer you may send
an email at [email protected], or you may call at 9958444865 from 9:30
AM to 6:30 PM Monday to Friday.
Assuring you the best of our services.
Yours Sincerely
Salim Hashmi
Nodal Office
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=AFD1345DA6E7
2951BEC4C2C53051BAD82C6FAED83D464EB7D8385FBDD6375FBEC3&refno=2709201010707
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 27/09 10:47:05
Subject: Fwd: Re: FWD: FWD: CALL RATES INCREASED WITHOUT INFORMATION
[|BAL|9717211884|2309201016720|]
Dear Concerned Person,
Please go through my mails and update me on any action which Airtel is going to
take to refund the excess amounts charged in the past 6-7 months.
Airtel being such a customer oriented organization has got such a pathetic
service, so much so that the representative who even calls to resolves the
issue after 23 days is not even aware of the case. And I need to explain the
complete case in detail to everyone calling me now and then. They don't even
have an answer to my questions.
You being a senior person I expect a prompt reply and a swift action to be
initiated at your end. Rest be assured the next thing from my side will be a
notice from the appropriate authorities.
Regards
Narendra Singh,
Deputy Manager,
Godrej & Boyce Mfg.Co. Ltd
Okhla, New Delhi
Mobile- 91-9717211884
&&-- Original Message &&--
Subject: Re: FWD: FWD: CALL RATES INCREASED WITHOUT INFORMATION
[|BAL|9717211884|2309201016720|]
Resent-Date: Sat, 25 Sep 2010 17:11:02 0530
Resent-From:
Date: 25 Sep 2010 17:10:38 0530
From: [email protected]
To: [email protected]
Dear Narendra Singh,
We understand from your previous email regrading bill plan charges for your
Airtel mobile number 9717211884.
We regret the delay in responding your mail and sincerely apologize for any
difficulty caused to you.
As per the telephonic conversation, please find the below mentioned higher
official details for your reference:
Email ID - [email protected]
Mobile number - 91 9818334865
Fax number - 91 9810498104
We require your kind co-operation and understanding in this regard.
For further assistance, mail us at [email protected].
We thank you and value your association with Airtel.
Yours Sincerely,
Shanthi Malayadri
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
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and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=D03355A2DB3D
5FA0E1216C90FA1A63A1E4286995F1177F888B8A8D8FF81F67A8EE&refno=2309201016720
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 23/09 11:48:28
Subject: Fwd: Re: FWD: CALL RATES INCREASED WITHOUT INFORMATION
[|BAL|9717211884|1709201014512|]
Dear Concerned Person,
I am absolutely surprised by the way Airtel treats the customer complaints.
Some automated replies, loads of reference numbers and then a reply that the
issue have been resolved but to no avail. I received an SMS from Airtel that
the issue has been resolved and somebody will be contacting me on 21st Sept
from-9971000270, but I never heard from them. I would request you all to take
it seriously and if this dilly dallying is the way then I might have to move
towards some alternate steps for getting it resolved.
Regards
Narendra Singh
Mobile- 9717211884
&&-- Original Message &&--
Subject: Re: FWD: CALL RATES INCREASED WITHOUT INFORMATION
[|BAL|9717211884|1709201014512|]
Resent-Date: Fri, 17 Sep 2010 16:22:21 0530
Resent-From:
Date: 17 Sep 2010 16:22:22 0530
From: [email protected]
To: [email protected]
Dear Narendra Singh,
Thank you for writing to Airtel.
We understand from your previous interaction regarding billing charges for your
Airtel mobile number 9717211884.
We realize that this situation must have inconvenienced you. However, we assure
you a prompt action to solve the concern.
As per the Service Request number 33808901, we would like to confirm that the
bill plan has been changed to Select 199 with effect from 03/09 as per our
records.
Your concern regarding non receipt of discount has been registered. The Service
Request number is 33965824. We shall revert to you on or before 21/09/10.
We require your kind cooperation and understanding until such time.
You can also know the status of the Service Request number by dialing *121#
(Toll free).
For further assistance, mail us at [email protected].
We thank you and value your association with Airtel.
Yours Sincerely,
Ramya Selvaraj
Customer Care
Bharti Airtel Limited
To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=E7286E9BE426
66ADE82B64AAD43459BBCE3253BFC6CF384142434240494DB3D53E&refno=1709201014512
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 17/09 13:15:47
Subject: Fwd: Re: CALL RATES INCREASED WITHOUT INFORMATION [|BAL|Qrc1755819|]
Thanks & Regards
Narendra
&&-- Original Message &&--
Subject: Re: CALL RATES INCREASED WITHOUT INFORMATION [|BAL|Qrc1755819|]
Resent-Date: Fri, 17 Sep 2010 13:09:56 0530
Resent-From:
Date: 17 Sep 2010 13:09:59 0530
From: [email protected]
To: [email protected]
Dear Customer,
Thank you for writing to Airtel Telemedia Services.
With reference to your e-mail dated 17/09, you have expressed your concern
related to your Airtel Mobile number.
We would request you to write at [email protected] for any mobile related
query.
We value your association with Airtel.
Warm Regards,
Sandeep. G
Customer Care Executive
Bharti Airtel Limited.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 17/09 11:16:09 AM
Subject: Call Rates Increased without information
Dear Concerned Person,
I was absolutely surprised after seeing my increased bills for the past 6-7
months, considering that my usage was even lesser than previous months. I am a
subscriber of Godrej CUG 199 plan, as per the plan the call charges
communicated to me were 30 paise of Airtel and 40 paise for Non Airtel Local
numbers and for STD also the charges were lower. And apart from all this some
200 CUG calls were free and 125 local and national messages were also free.
But I just went into the details of my bill for the last month and was shocked
to see that the call rates have been increased to 50 paise and 60 paise
repsectively. Just to add on to that no free messages are applicable as per the
current and I belie
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