Honorable Sir (s)/Madam (s),
I would like to file a major complaint against Bharti Airtel Limited for Extortion calls, Harassment, Mental Trauma and Breech of Privacy.
My Name - Hirdesh Mordani
My Airtel Number (N/A anymore) - 9867961381
I have been a committed and devoted customer of Airtel Mobile & Broadband Services for the last 5-6 years until this year a couple of months ago.
In January I switched my mobile phone from a Nokia to a BlackBerry and opted for the Rs.1099 BlackBerry Plan with Airtel. I used it for almost a month to only realize I never actually used the Internet browsing and was only using the BlackBerry Messenger and Email (Which came also in a Rs.299 Plan).
However, by the end of the month I called Airtel Postpaid Customer Support and asked the staff who I was speaking to about what other BlackBerry plans they had. Firstly, I think it is very disappointing that Airtel places their fresher trainees in the Postpaid department who hardly understand any English nor can they communicate and solve any issues regarding their services.
Anyway, I still decided to co-operate with the trainee. Although I was aware of the regular plans that Airtel had for BlackBerry, i.e:- Rs.1099 (Full Browsing, Emails, Chats, Etc) and Rs.299 (Only Chats and Emails, No Browsing), I still wanted to verify this incase there were any new offers, etc. The staff also mentioned about only these 2 plans to me and nothing else.
I chose the Rs.299 plan and confirmed that with the staff more than once, after which he said, No problem sir, your plan will be activated within 4 hours or less. My plan indeed did get activated right after I received a text message from Airtel saying BlackBerry Prosumer Plan activated or something else, I really wish I remembered, Although I'm definitely sure it didn't include what plan it was, whether Rs.299 or what.
Anyhow, I seemed to be enjoying my new BlackBerry plan and it's email solutions until 10 days later, I mistakenly clicked on a Facebook link on my email. Surprisingly, Facebook opened in the internet browser of the BlackBerry and I was shocked.
I called Airtel Customer Support to clarify why was I able to access Internet Browsing on my Rs.299 BlackBerry plan, to which they told me I was on a Rs. 243 BlackBerry Plan where everything I do, Internet Browsing, Email, Chats, BlackBerry Messenger, is all chargeable by the KiloByte. I was astounded. I immediately checked my outstanding balance only to find out that in those 10 days, I had an outstanding bill of Rs. 4817.
After which, my life has become living hell due to Bharti Airtel Limited. I have had hundreds of calls from them asking for the payment. I co-operated with each and every call of theirs, because it's not something I'm trying to run away from. It's a mistake caused by a foolish Airtel employee. I have explained by case from scratch to a different Airtel staff whenever they called atleast 15-20 times after which I gave up and refused to repeat my case.
Although I never stopped answering their calls. Each and everytime someone would hear my case out, they'd say "Sir, kuch settlement kar lete hai" which I found very unethical of such a huge organisation such as Airtel. Everytime they'd say, "Okay sir, If we waiver your BlackBerry charges, can you at least pay your outstanding for Phone Calls and Text Messages? " to which I have always agreed and asked them where would they like me to pay the bill (Which they told me themselves was of Rs.625 without BlackBerry Charges). They would always say they'd get back to me on that and then after a few days someone else would call and the case would go back to square 1 where I'd still have to pay Rs.4817.
After a couple of weeks, Airtel did the most cheap, unethical, unprofessional, childish thing anyone could ever do. They started calling my family members, my relatives, my friends, my juniors, my seniors, anyone's number they could possibly get from my personal calls made from my airtel number and started calling them and harassing them and talking to them rudely and asking them to tell Hirdesh (me) to pay his bills.
There was then this one day, I got yet another call from an Airtel staff. My god, I was baffled at the way she spoke to me.
Me: "Hello?! "
Airtel Staff: "Good Evening, Main Airtel Se Baat Kar Rahi Hoon."
Me: "Yes? "
Airtel Staff: "Sir, Aapka Rs.4817 ka Bill pending hai, kabhi bhar rahe ho? "
Me: "Kabhi Nahi." (Ofcourse after all that I've been through with Airtel, I'm not going to repeat my case yet again)
Airtel Staff: "Kya Kabhi Nahi, Sab Photkat (Free) Mein Chahiye Kya? "
Airtel Staff: "Aukad Nahi Hai Kya? Chup Chaap Apna Bill Bhar Do."
Me: "What do you mean? Is this the way to speak to a customer? "
Airtel Staff: "Bhenchod Teri Maa Kaa, Maderchod..." And 'SHE' hung up
Wow. After this, I will go to jail if I have to, but over my dead body am I going to pay this very Airtel Bill. Infact I should be compensated for such rowdy behavior. Bharti Airtel, one of the biggest leading mobile services, behaves this way. All I required was some sort of proof that I had indeed consumed that Rs.4817 and I would have paid it. I'm not running away from my bills. I just don't want to pay for something that I haven't used.
I have also received a letter saying I have to be present at some "Lok Nyayalaya" Court on the 24th of July, 11:00 AM for not paying my bill of Rs.4817.
We the public must be really stupid to tolerate such behavior. It has to stop.
Your Honor, I sincerely hope I get justice in this case.
Thanks & Regards,
Hirdesh Mordani
[email protected]
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