Dear Sir Madam
I Jatin Gori the user of Airtel connection has faced much tough time for the services rendered by you. I am facing this problem since February so please look into the matter and let me know how better you can help me out.
In the year January I had purchased VIP No: 9987007007 with a prepaid connection & this number was allotted to me by M/s Rahul Enterprises & the payment was dealt in cash for which I was assured that they would give me the receipt for the same but I haven’t received the receipt till date.
Then in the month Febuary the above said number was converted from Prepaid to Postpaid under the “Bonanza 199 plan” by M/s Frontline Sales Ltd & all the valid documents for the same are with me.
Thereafter, within 4 days without even intimating me or giving me any further prior notice the customer service department discontinue the services which was rendered to me by M/s Frontline Sales Ltd & on asking the valid reasons from the Customer service department told that this number was allotted only to Mr Mohit Gupta.
For this I had intimated to M/s Frontline Sales Ltd they told me if nothing is done they would allot me the other new V-VIP number with the same benefit. If this all is happening within the company how one can get the justice so I please request you to solve the matter as soon as possible.
My worry is that I hold all the valid legal documents which states that this number is registered under my name & they are not even bother about it. At least the customer service department should inquire that who legal owner to whom the number is allotted.
Last but not the least I have already complaint twice (First on February when the connection was disconnected & secondly the recent date on 30-12) but no heed or any action has taken place so I am requesting you again to take a strong action against to the complaint made by me. Please solve the matter & also take the legal action as soon as possible.
Thank and Regards
Jatin C. Gori
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