I have been trying to pay my cell phone bill online for the last 1 year. The system does not process my card. It accepts all the information and then at the end of the transaction, displays a message that I have entered incorrect information. I have been paying my bill online using my US credit card for more than 2 years. Since last year it has suddenly stopped.
I went to the Reliance Web world office close to my house (Cembur. Mumbai) the last week when I visited India. I was surprised by the terrible customer service. No one had any information. They made me wait for almost an hour without giving me any information. I asked to talk to their branch manager. They were not ready to disclose the manager's information and said that the manager was not in office. I dont understand what kind of system these people are running. This is really frustrating and a perfect example of improper service to customers.
I hope someone takes notice of this.
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