I put top up (Serial No:1730910003896477, 14 digit code 58090290571899) on 12 Dec evening on my card no 9975080995 (LIFE TIME SCHEME PREPAID CARD purchased in June) and my validity got WRONGLY MIGRATED from 31 JUNE 2021 to FEB.
It has been 3 years IT WAS SHOWING JUNE 2021.
The customer care excs. told me that it will be fixed in 24 hrs. But still it is showing the WRONG VALIDITY.
They are NOT PICKING THE PHONE when I am trying to contact them thru 121 (toll free no). They are putting me on recording WHICH ASK TO SEND SMS.
I talked SUNDAY EVENING to SOMAN and his senior AJAY MENDE who misleaded me giving wrong comitment that it will be fixed in 4 hrs.
This migration is AGAINST THE LAW and the SCHEME they had offered to their CUSTOMERS.
TOP DOES NOT AFFECT VALIDITY.So, I want my VALIDITYshould be RESTORED to JUNE 2021.
WHY A CUSTOMER SUBJECTED TO HARASSMENT IF TRY TO TOPUP THE CARD.
I request the company to look into the matter or else the matter will be forwarded to the TRAI for necessary action
Address of company: Bharti Airtel Ltd, Vega Center, A-Building, FP-401, Survey No. 710, Shankar Seth Road, Swargate, Pune-411 037
regds
Ritesh
9975080995
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