I have been a customer of Airtel for more than five years with my post-paid mobile No. 9810657582. Since my advance rental was due to expire on 27th March, I submitted my application to the Airtel office (Challenger Computers, Club Road, Punjab Bagh) on 24th March for converting my post-paid connection into pre-paid connection. For the purpose of conversion, the services to my said number had been suspended and a new SIM was provided (No. 8991101002164466951). Whereas the company assures the conversion from post-paid to pre-paid connection and vice versa within 24 hours, but in my case, the mobile services have not been restored to my number even after three days. In spite of my repeated requests to the Challenger Computers (Mr. Devinder, 9717759661), nothing has been done to restore my mobile connection. Will Airtel compensate me for suspending the services to my mobile number?
Even in the case of my another mobile connection, i.e., 9810601498, which was being converted from post-paid to pre-paid on 21st January, the balance left in the account has not been transferred/refunded even after a period of over two months. I have registered a number of complaints in the matter, but no action has been taken by Airtel.
It is regretted to state that the company has been failed to give satisfactory services to its customers even after registering numerous complaints against it.
-Ajay Nagpal (alternate contact No. 9868908546)
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