This is regarding my no. 9818210001. I have been a valued customer of your company for more than 6 years now.
I have been facing a trouble for over 12 months now and no clarifications has been done from your company irresponsible customer care officials. Please note that the reason I am using such language is due to the humiliation I am facing. Each month Rs30 is deducted from my balance saying that it is the charge for some LMTS software. This software is neither installed in my phone nor I download it. This has been confirmed by your customer care officials. But nothing till now has been done to rectify this and each month my balance is deducted. When I do discuss with customer support they either disconnect or say that do not know why this is happening.
Even today two calls I attended from airtel and they speak rudely that they are not responsible and can do nothing and hang up.
Please help out or advice what to do.
Thanks & regards
Pradeep
9818210001
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