I will just copy- paste the mail I sent to Reliance Customer Care regarding the deactivation of my cell.
Till to this day my cell has not been activated!
&&&&&&&--Start&&&&&&&&
On 12/19/06, [email protected] < [email protected]> wrote:
Dear Customer,
In reference to your mail regarding restoration of services of your Reliance Mobile number 934****, please note that your complaint is logged as complaint ID **. We are working on the same and will respond to you shortly.
We are deeply concerned by the feedback received from you.
We understand the concern and assure you of a rapid improvement in this situation, shortly. We are able to deliver world-class customer service only by providing resolutions to our customer's grievances.
We look forward to co-operation of esteemed customers like you.
Yours sincerely,
Shiuli Deb
Service Assurance Cell
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.
&--Original Message&--
From: SV
Date: Tuesday, December 19 10:06 AM
To: [email protected] ([email protected]); [email protected] ([email protected])
Cc: [email protected] ([email protected]); [email protected] ([email protected])
Subject: Re: Reference your mail (IMP - Cell barred since more than 3 weeks!!)
Hi,
You are asking me to be patient!! Are you people even aware, when my cell was disconnected!! It was the 15th of Nov! Its been more than a month now.
Kindly tell me whether my cell will be activated this year or not!? Its so difficult for me to be in touch with my family members! What's the use of having a cell when one can neither make nor receive calls!!
So please make an effort and atleast tell me whether my cell will be activated or not, so that I can go for some other connection atleast.
Regards,
SV
On 12/15/06, [email protected] < [email protected]> wrote:
Dear Customer,
In reference to your mail regarding restoration of services of your Reliance Mobile number **, please note that your complaint is logged as complaint ID **. We are working on the same and will respond to you shortly.
Your patience in this regard shall be highly appreciated.
Yours sincerely,
Shiuli Deb
Service Assurance Cell
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.
&--Original Message&--
From: SV
Date: Tuesday, December 12 11:25 AM
To: [email protected] ([email protected])
Cc: [email protected] ([email protected])
Subject: IMP - Cell barred since more than 3 weeks!!
Dear Sir/Madam,
I am really very sad with the type of service Reliance provides.
I am a customer of reliance since more than a year. I have taken a prepaid connection.
About 4 weeks back i got an SMS saying "Please submit the address proof documents, or else the service will be terminated." The next day itself I went to Reliance Web World in Forum, Koramangla and submitted all the necessary documents, since from there only i had taken the connection.
And now its been 3 weeks and my cell has been barred! I can neither receive calls nor make calls. At least I should be able to make calls to *333 to follow up on my status, but even Customer Service is disabled!
I hope you can understand how disquieting it is to be without a cell for more than 3 weeks! I again went to Reliance Web World in Forum, Koramangla from where they called up Cust Service, the Cust Service person took my details and told me that my cell will be activated within 24 hrs and gave me a Request Number too. Now its more than 6 days and still its the same!
Yesterday when i went to Reliance Web World in Forum, Koramangla to inquire what had happened, I must say the man behind the counter was in no way useful and in a way was very rude to me when i inquired about my status!
You people advertise that you value your customers, if yes then please show me how!
Here are my details..
CONNECTION: Prepaid
PLACE FROM WHERE CONNECTION WAS TAKEN: Reliance Web World, The Forum, Hosur Road, Adugodi Bangalore
CELL NUMBER: **
REQUEST NUMBER: **
I am sorry if i sounded rude, but I am really disgruntled with Reliance Service!
Sincerely,
SV
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