Reliance Mobile
Network is not activated

I have been billing costumer for past 1 year but when i tried to convert it to prepaid for which I have paid all my due date bill and prepaid amount but Still I have not yet activated. My line the customer care of reliance webwrold in santacruz west have no idea and also they do not pay any respect to the customer. Can any one tell reliance that just to collect money is not all the thing he can do without giving any services.