I wanted to convert my Reliance post paid billing connection to pre paid connection. When contacted personally the R webworld shop at Vashi on 19th July, (Thursday) they informed that it is done only on Wednesday or Sunday. It is a general practice to harass customer if he has come for post to pre paid connection.
As my billing cycle is from 22nd to 21st of the month I wanted to do it before next billing cycle. i.e. before 22nd July. The representative informed that whenever you do it the rent will be charged on prorata basis. Still to be on safe side next day when I approached R webworld centre at Vashi station at 19:15 Hrs, it was informed that this conversion is done only up to 1900 Hrs. Whereas the shop works upto 2000 Hrs for any other type of work. However they informed that the amount of Rs 1069 will be required for such conversion. This include one month's rent, number retention charge etc etc. My average monthly bill is Rs 450-550.
Again next day when I went to Vashi station Webworld for this purpose, they charged Rs 344 more than the previously stated amount. The excess amount as explained is due the fact that next month has started. How it can be, when my bill is from 22nd to 21st of the month. The current month was still not completed.
I paid the exorbitant amount equivalent to three / four months average bill and conversion was done (Rs 1069 Rs 344). I was told that I will get a Rs 50 talk time and 15 days validity. Even though they charged rent upto 21st August the validity is granted upto 24th July and zero talktime.
Isn't it is a pure case of cheating. Please be careful if anyone going for post paid connection.
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