Tuesday, july 23
Bangalore.
It is very regretting about to even write a letter or a complain letter about a company which is rated top most companies in INDIA among the telecommunication. I am a user of airtel since three years but i never had a problem of any kind. I was very proud to speak to anyone at any place. But now i have come to a conclusion that i was mistaken or rather probably the quality of service might have gone down. The root problem is not on the part of in any system or technical but rather it is the side of the human which fails to understand the problem of human itself.
The major problem here with the customer executive is that they are in a more hurry than us to solve the problem and at the same time they are in a hurry to cut the call which is just irritating with them. This way a user cannot solve his or her problem.
Now let me explain my problem. My no. is 9980020867 and i am in a college plan. There was an offer on 9th of july where in a recharge of denomination of Rs.135 one will get Rs.165. I was happy and quickly i had recharged it twice but unfortunately i did not get full talktime even. Then after three days again an offer came of making calls all over india anywhere @1 Re/min. The procedure to get activated was to just sms STD89 ACTV to 222 and i did it immediately because i needed it. It was to be activated within 48 hours and i waited for two days but it was not activated.
After this i complain about these two problems to customer care about a no. of times but none have been solved yet. In between i had a no. of problems with customer care executive itself but which i think i don't have further time to share and express inspite of being a student. This might seem to be a small problem for them but not for me.
So beware!
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