I have sat down to write this letter to you after passing through a really frustrating and pitiful situation while tackling a telecommunication issue regarding a prepaid mobile connection complaint, which I m using since the time when Reliance Telecom was started in the district of Sivasagar in Assam. Getting no any slightest satisfactory feedback from the customer care service I am hereby compelled to convey the matter in written. To summarize the whole issue, though it may seem very negligible or unwanted for you, the customers are fade up with false deduction of balance and indirect mental harassment while keeping a connection of your Highly Valued Company, both technically and logically, I would like to describe my hardship this way in as short possible way as I can with the hope of your valuable patience —
Firstly, I am a prepaid consumer of Reliance Telecom. Few days before, in the morning hours, I received a message from Reliance Telecom mentioning about a CRBT service, about which I have no any idea (don’t know the abbreviation also) and nor I have requested for the same in any of my conscious state of mind, and Rs. 2 (two) has been deducted for 2 days. When I called up Reliance Telecom customer care service and said about the grievance I was well assured that the service will be deactivated and I will given back my deducted balance within 48 hours, which till this date didn’t happen.
Secondly, on 11th June at 18:30:37 timing, I received a message (52345) from your esteem Company describing about “Saibo” and Rs.10 has been deducted from my prepaid account, regarding which I have never ever communicated Reliance Telecom for any kind of such activation and nor do I know anything about the term “Saibo”.
Thirdly, the same night when I tried to contact the Reliance customer care service to give the abovementioned grievance then I have been told through the IVR that I have been barred from contacting the customer care service. I have tried *333, 198 and 9864098640. Same is the response from all the three numbers and here I have mentioned you my every move towards getting out of this irresponsible and unfriendly intention of Reliance Telecom towards its customers, so that you can get the exact idea of a person who goes through such unwanted and time consuming task, which we are getting in our daily life without causing any harm to Reliance Telecom. Does your Company bar a person in any personal ground for which I have been barred to contact customer care service? I have never seen such scenario towards a Telecom customer! May I know genuine reason behind this, Sir? Still I am pretty puzzled here to find out any reason myself.
Lastly, but not the least, I received a message again from RTMSSCH on 12th June at 09:57:42 where it was written that Rs. 30 has been deducted for the subscription of CRBT for a period of 30 days. This deduction is directly connected with my first description I have elaborated above. But keeping all the things of this world as witness I can just say you simply that I have not requested for any such service. What for all these happen to an unknown customer repeatedly, Sir?
Wrapping everything I intend to put my real status before you with reverence that i m totally frustrated by all these false implementation and urge you to kindly intervene into the matter taking it in a slight serious manner, as this is the concern for your Highly Valued and most popular Telecom Sector of India. Sir, may I ask you genuinely about all these deductions, without customer’s knowledge? This is not the first instance that I have faced, there were more before but I won’t make it lengthy. Being a responsible citizen and a customer I found it proper to inform the whole scenario. I fear something fishy is going on somewhere in the internal process which needs to be wiped out to retain the love of customers and goodwill of the Reliance Telecom Ltd. I hope you have got a better idea of what I wanted to convey you. Your utmost action and satisfactory feedback will be highly appreciated by genuine customers of Reliance Telecom. I m also planning to change my network service of my mobile phone number to keep my money in my prepaid account intact and useful other than these cheap and illogical deduction in today’s costly world. A single Rupee means a lot to me.
Regards
(Adil Hassan)
Jengonikotia, M.I. Bora Road, Ward No.-2
Dist. & P.O. – Sivasagar, Assam, 785640.
Ph. No. - 9864791698
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