Dear Sir,
This is the complain which was already submitted on 13 of august and after this I have more than 20 complain already submitted on airtel mail id regarding the charges on my aitel mobile no 9650981100, once again I want to brief my issue-when this complain was submitted than it was the unbilled amount charges on my mobile no 9650981100, in which I have submitted a complain my mobile no's all facility is cut off from your side on 25th of july than I call in customer care. Executive told me due to some technical fault your outgoing and all facility is cut off and it could be start in 2 or 3 days automatically .than I put the mobile shim in my pocket. On the 11 of august I want to check my mobile no 9650981100 working or not. After this I got a message from your side and this sms is "your unbilled amount is 30199.50 so please make payment for continue service" without any uses and credit limit is 1200 rupees than how this huge amount generated by airtel, after this I am really shocked than I call in customer care more then 25 times regarding this issues, Every customer care executive say different-different statement in which one executive talk with in very aggressive mood and told me "you have to make this payment no one can left this amount" and talk with very rudely .but I am in trouble than I can't reply to his statement and only say without any uses and my credit limit is 1200 hundred than how can I pay this huge amount? But he can't understand the problem. After this I once again call in customer care than executive told it should be technical fault and ensure me your billed amount never cross the your credit limit and say wait until your bill is not generated. After this miss up statement I once again call in customer care than executive told me in your mobile shim 3G services activated on 25 of july and it run on 26th of july deu to this the unbilled amount is generated than I reply him- in my mobile connection 99 gprs activate and 99 rupees of monthly plan and I am already submitted the bill amount 220.38 of july month from 26 of June to 25 of july. Than how could this unbilled amount generated on 25 of july and not consider in my july month bill amount. Than after checked in his system he reply it is gprs uses under your plan and not consider in your august month bill and it is fully discountable and your bill consider from 26 of July to 25 of august and also say's for do not worry your billed amount never cross the your credit limit. And same thing is repeated by aegis customer care executive but on the 18 of august my shim card registration is automatically failed from your side and this could make me very disturb.
But yesterday first time I got bill from your side and this bill make me very uncomfortable and I am really shocked to see the billed amount of 26 of july to 25 of aug and it is 33215.61 rupees. so this is clear to you that no one can make this huge amount of payment else credit limit is 1200 rupees and no any uses done by me. I have already submitted lots of complain about this and these complain no are 39062725, 39263239, F92207550 and more than 20 mail regarding this issue. I already submitted on airtel customer id and no any resolution from your side, on the mail always showing same commitment and this is for waiting 24 hours or 72 hours but no solution from your side so please help me out. On the bill you are showing wrong details so I am also attaching the same.
So please give me correct bill after this I never use the airtel no in my future because you people really makes me uncomfortable.
Regards
Manoranjan pathak
9999093369
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