Airtel Landline
Delays in shifting of Airtel Landline

Hi,

I am a subscriber of Airtel's fixed line service and had requested for a shifting of the land line from my previous address "J-2/28, Ground Floor, DLF City, Phase 2, Gurgaon, Haryana" to my new address "Emilia 3, 13/2, Gardenia Street, Vatika City, Sohna Road, Gurgaon, Haryana" as per service request 1673902, raised on 2nd August.

However, without any response at all, Airtel closed the service request on 17th August and sent an SMS to my phone 9818354881 regarding the same. Since my shifting request was NOT completed, I called and inquired with Airtel Customer Service (4444121) about this request closure. I was told that it is not possible to shift to the new destination since the service is not available in that area!! It's quite ridiculous to think that a colony which already has several hundred Airtel fixed line connections in the houses, including my neighbors' house, does not have Airtel service in the area. When I complained about this fact, I was told that a senior team lead would call me within 2 hours, but no such call has come till today. I again called the next day and the response given was that due to "an error in the database update", my request was closed. I cannot imagine what database update error caused this, but since I cannot handle new excuses from Airtel everyday, I have raised another request with the request number 2985316 on 27.08.2011.

But true to its nature, there has been no response so far from Airtel. To further add insult to injury, I am being billed my monthly rental for my connection (Rs. 1399 per month plus taxes) for a service which I cannot use due to Airtel's pathetic response times. I can't understand how Airtel can charge monthly rental when the phone line is in the process of being shifted, a process which I have come to understand can take a few months!!!

I am requesting your assistance in the said matter to resolve this issue at the earliest. I'm available at the contact details below for any clarifications. Thank you.

Regards,

Anand Bhan

Phone: 9818354881

Email: [email protected]