I've been using tata indicom for the past 1 year. There is always a problem trying to contact the CSR's. They are not available almost all the time. I donno how all the lines are busy for almost 3 days. I have tried calling them in consequent days in different times but their line are so damn busy...
Even if I get connected to the CSR they no nothing abou the product, Tariff nor the plan which the company they are working for provides. I wonder how can tata indicom so irresponsible and careless about the customers. The CSR have no idea of the info we are asking about and we need to call around 6-7 people to get the required info.
I was in domore 123 plan with roaming free facility. Suddenly they popped up one day telling no more roaming free. Then I had to call them up repeatedly, explain them what was required n make them understand the plan.
There was a plan by name Roam one india where t2t is Rs 1 in roaming. I had activated that plan 2 months back.
1. My invoice for May was generated according to the tariff I opted for but in my invoice plan name was different.
2. I tried calling so many times but all the CSR's could tell was there is no such plan existing in that name.
3. If there is no plan in that name then how could that tariff be applied in my bill.
4. As these confusions were not enough there was one more in store for me.
5. Suddenly out of nowhere I received a mail telling my credit limit has exceeded n I have to make a payment of 7000 to activate my connections.
6. I called up the CSR's and inquired about the problem. The answer I got was really shocking. They told me the plan name was Cmo-Do More 123 Roam Plan (which was printed in my previous bill) n they told me entirely different tariff from how it was billed the last time.
7. I had made a complaint on this to the CSR and they gave me a no telling the CSR would call back within 24hrs. More than 3 days are over and I didn't get any response from them nor I am able to reach them.
8. I am not going to make the payment for this month until these issues are resolved and I am going to get my bill only with the tariff I opted for.
9. If they are barring my service telling that my credit limit n exceeded n all stuff I am going to go legally against tata indicom.
I hope tata indicom doesn't waste its time r money by compelling me to go legally against it.
This problem has occurred for 5 of my friends who were in the same plan. We are just going crazy having this phone n I am sure that all the others who are using would also fell the same.
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