I filed a case in District Consumer Forum in the year 2001 regarding excess telephone bill under Section 12 of Consumer Protection law against BSNL.
I was paying regular bill of my Telephone connection but suddenly in the year due to excess telephone bill of about Rs 36610 Rs 10015 and Rs 45055 in three months against the regular telephone bill of Rs 2000 per month. I requested to the telephone department to disconnect my STD and connection and after disconnection, again the telephone bills for many months were sent. When I initiated the action telephone department weighed of the bill of Rs 36610 to 4000 and accordingly I deposited Rs 4000 and I filed a case under consumer forum to weigh off other excess bill which was not related to me. The telephone department also accepted that after my application the bills were sent to me and they advised me that if I with draw my case from consumer forum they may provide relaxation under Telephone Adalat.
Thus it appeared that all were excess bills were irrelevant. I was hoping that I will get proper justice in Consumer Forum but as per the Supreme court rulling, there is a special remedy provided in the section 7 B of the Indian Telegraph Act regarding disputes in respect of telephone bills and hence the remedy under Consumer Protection implication barred and my case was dismiised on 26.3.2010
Please adivice what to do now?
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