I booked new connection of TATA Indicom postpaid mobile on 8th of sept. at dealer. The dealer told me i will get my connection within 48 working hrs. 2 days went i didn't receive my phone so i went to dealer he told i will get it tomorrow. Again 2 days went i did not received my phone. I went to dealer. He told me my address verification was negative.(No body was at u r home when the person came for verification & he has written door color is white). My house is having brown colored door. So i logged complaint in call center. As usual they said we r sorry u will get connection very soon.2 days went i never got my phone. Not any person visited my house for verification.
Whenever i used to go to dealer, if it is morning he will say u will get connection today evening definetly, if it is evening he will say u will get connection tomorrow anyhow.
At last on 17 th sept. person came for verification. He told i will get handset in 2 days. As usual within 2 days handset not received. I started calling to call center on daily basis. Every time they r giving commitment u will receive u r mobile within 48 hrs. thus days went on and on and i received my cell on 29 th.
Meantime i sent mail to call center. No reply to that mail. I logged another complaint against dealer as he was giving false commitments again & again. That complaint was not solved so they gave me another complaint. no. That was also not solved so they gave me 3 rd complaint no. At last i left followup of complaint against dealer. Till date no body has called up regarding that complaint.
After receiving mobile someone called up asking " Now do u have any complaint regarding dealer? " I answered " I received my cell so my one complaint is closed but how can u close complaint of dealer when he is telling lie." They must have closed my complaint any how.
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