Hello,
I am having a very bad experience with the services offered by the tata indicom department, in Secunderabad (Andhra Pradesh). I visited multiple centers of docomo to register for the wireline telephone as i have urgent requirement of phone for EDC machine usage. I have given all documents and was told that the phone will be installed on place in maximum two days. In first two days there was no response from your technical team. I visited to the center again and asked them to speed the process. They sent the executive after three days but executive came after evening 6pm. Everything was dark and he tried to install the phone for more than one hour but couldnt do that successfully. In the end he said the problem is with line box and there is no free connection for my telephone. hence the phone cannot be installed. He told me he will send the expert to rectify the board and provide me the connection. however, no body came next day from ur side till afternoon. later i again visited the center and asked them to process faster. In the evening the technical expert mentioned that there is no free port so connection cannot be made (this was the comment i received from technical guy). however, when i asked about the progress to concerned madam she said there is some problem with copper wire in the board. I dont know whom to believe.
I just wanted to ask if this is the service that docomo is providing to customer then how can we believe about the surety of best services.
I visited the center again and asked them to return my money but again the lady said it will take time as returning money is lengthy process and you will get the money after one or two weeks.
I asked her to provide me the cordless connection so that the line problem will not be there but again she is not having a single device to provide me. she is not able to give me the connection. i dont want to disclose the name of people connected in this whole process but i m really not satisfied the way i was treated by your employees.
I also want to disclose one more thing and that is i want the connection for EDC machine (credit card swap machine) usage. Only one lady of docomo told me that the device with cordless set is best with services and which is capable for EDC card swap as well, but i visited multiple centers of docomo in secunderbad and everybody said the device is failed and its better to reject it rather then using it. If this kind of people are working for your company then how come we have faith on your products.
I booked the connection of tata because i thought i will get the best service in very less time but unfortunately i have really bad experience with tata indicom.
The line man are not taking proper responsibility and they are not responding to the customers. They are not picking the phone as i tried to contact them multiple times.
The connection number provided to me is 66715666.
I hope you will look into this matter as i have urgent requirement of connection. I am totally confused about the services of tata. I am the old customer of tata as two mobile connections in my house are docomo and i am using them from long time. I have never ever faced such difficulties with other service providers except tata indicom. They are not able to give connection then how do they give the surety of best services.
as per your executives the connection ports are not free on the board then no new phone can be installed in whole area. How you people are managing the team then...? Please look into this matter, though i m not going to continue with tata indicom but i request you to manage the team properly as they are spoiling the reputation of Tata at least in our area. I am going to book the BSNL connection on Monday, but i believe something will be done in this case.
Thanks and waiting for your reply.
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Girish Sharma
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