Oh no i did it again... without reading reviews on moutshut for tata broadband i fell for it. Zero installation charges, no hidden cost. I decided to give it a try for 6 month connection.
Rs 3143 for 6 month 64 kps on and on... thats the best deal i got comparing to all other isp.
I even received the connection within a week. I was so happy that good old days of vsnls pathetic service are gone as tata has taken over. The speed of the net was fine no complaints on that whatsover.
If you are really unlucky if ur net goes down or something u r in for a rude shock. The tata broadband customer service helpline number 67990121 is always busy.. the estimated wait time is always beyond 10 minutes. Theres only one number for whole of mumbais population. You can even mail the complaint. and with very nice bold fonts you will get the complaint number. (i doubt if they even check the email complaints .. i havent got a reply or confirmation so far).
But on my persistence, hardwork and frustration i managed to hold on for 10 minutes for their call centre to pickup the fone to hear that we have booked your complain it will be resolved withing 24 hours. its 10 days now. All the 4 times i called... all 4 times the response was we have got ur complaint within 24 hours it will be resolved. I am still waiting and counting days...
Worst of all the whole tata group doesnt have any accountable persons email address or contact number, to let them know that the services they provide are pathetic.
While searching for the numbers of top management for tata broadband i bumped into a million hate pages for tata broadband.
I just have one wish that Ratan tata does a google search for tata indicom and sees for himself what is happening in his country and how they are ruining such a great name of TATA.
0 comments