Dear Sir/Madam
This is in regards to the extremely poor customer service I received at your customer service department. My name is Harprit Singh and my mobile number is 919915809475. I called up the Airtel customer service between 2.45-3.00 AM on December 24th early in the morning regarding my balance deduction of Rs.30 but in fact I hadn't activated any service. When i was getting transferred to the executive the phone kept ringing and then they disconnected the call. Again I called up the customer service for the second time, this time the executive answered the call and he listened to my query and then placed my call on hold and then disconnected the call. Then again I called up the customer service for the third time this time also the agent answered the call listened to the query and then placed my call on hold. But this time he literally kept me on hold for 12 minutes and then without unholding disconnected the call. And then when i called up the customer service for the fourth time i couldn't get to the customer service executive and the answering machine told me to send a message instead on 121. And this is not the first time i am having such a problem i have been through balance deductions and poor customer service a number of times.
I would request you to please get back to me ASAP with the solution and please train your employees in terms of customer service...
Regards,
Harprit
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