Complaint against
Vodafone Essar Cellular Limited, Vodafone House, The Metropolitan, FP No 27, Survey No 21, Old Pune-Mumbai Highway, Wakdewadi, Shivaji Nagar, Pune - 411 003
1. I have opted the VODAFONE 3G data card service with number 8806660310 from the date 13-Apr with RS. 850 /3GB dataplan.
2. I am paying vodafone bill in time every month.
3. On 2nd-SEP at 8:10 PM I received SMS from Vodafone "Introducing Double benefit on VODAFONE 3G Datacard Plans: Rs 650 for 2GB, RS 850/6GB & RS 1250/10 GB"
4. So I called up Customer care of VODAFONE (toll free number 111) at 11:38 PM on 2nd-SEP and requested Customer care executive to change my data plan to RS 850/6GB, Customer care executive also confirmed that he has changed plan from RS 850/3GB to RS 850/6GB .
This call duration was last for 9 min & 18 Sec, During this call Customer care executive never mentioned about whether the plan is for New customer or OLD customer.
5. To cross verify new plan is activated or not I have called to customer care on next day i.e. 3-Sep at 5:04 PM, This time also customer care executive has confirmed that RS 850/6GB plan is activated.
6. After getting confirmation from customer care executive I have used data around 6.2 GB from 5th SEP 2011 to 4-OCT.
On 6th OCT I received VODAFONE Bill of Rs. 7772.64 & I was shocked, when I checked the bill, New plan was not activated of RS 850/6GB & I was showing same old plan of RS. 850 /3GB, VODAFONE has charged
Rs. 6838 for additional 3GB,
7. I have called up customer care on 6th Oct & asked explanation of the Bill Rs. 7772.64, that time they said that your plan is never changed & you have to pay the bill,
Then I asked for "why my plan was not changed? " Customer care executive was not able to give clarification about it so I have asked to transfer call to his SUPERVISOR,
I told to the SUPERVISOR about calls of 2nd &3rd Sep about plan changed. Also got the confirmation on 3rd SEP that the plan of Rs 850 /6GB is activated. So I used data upto 6 GB.
Supervisor told me that "your Plan was never changed" & " This plan was not for existing customer and it is for new Customer only"
8. This is purely case of cheating by not giving correct information to the customer & not changing my Data plan and force to pay bill of RS. 7772.64, I request to court to ask company to correct bill as per new data plan
9.This is a case economical harassment, by company and Vodafone Company should get punished accordingly.
Also all the conversation made on 2nd & 3rd Sep as well as 6th Oct with customer care are recorded by the company, Please ask the Vodafone company to provide these recorded calls for justice.
Kindly request to make JUSTICE with me.
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