On 30th November, I had purchased 2 SIM Cards from your IGI Airport outlet:-
1. Rental Card for Dubai (UAE) - no. 559600598
2. Pre-paid Card for Germany - no. 15703481712
My credit card of Axis Bank Ltd./VISA was swiped for 2 deposits of Rs.5, 000/- each (Rs.10, 000/- total), on the assurance that this would be released after my return and surrender of the rental SIM card.
For reasons best known to your company, this amount was blocked again after a month, and upon enquiry I was told that it will be released soon.
I have now received a statement from my bank where the amount of Rs.10, 000/- has been credited to your company, and I am being asked to pay the sum.
This amounts to GROSS MISUSE, NEGLIGENCE, and FRAUDULENT activity on behalf of Falcon Services/Clay Telecom, and is cause for remedial action from our side if not corrected IMMEDIATELY.
2nd point: The rental SIM (no. 559600598) for Dubai/UAE did NOT function at all. This was reported twice, on 1st Dec. and 6th Dec. 2009. It was a serious problem since I did not have any means of communication in Dubai, and upon repeated follow-up from my office we were told that I would be compensated for a local SIM card which I could purchase.
We are still waiting for them to refund the amount of Rs. 10, 000 charged by them.
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