I wanted a new mobile connection from Airtel as an add-on to my exiting connection, after a long discussion a sales manager agreed to offer it. Later a sales rep met me and collected all the related documents and handed over the sim or better to say a "problem card". the sim got operational after wait of 3 long days that too after repeated reminders and several calls to the customer services. Verification was done from Airtel and a copy of all documents was again given to the Airtel personnel. Now the story of all kind of harassment starts, I started receiving msgs that since the documents are not being submitted the services to the new connection will be withdrawn and finally it was. I went on contacting customer care executives, supervisors and even managers and each one just assured that the services will be resumed but didn't happened. I just fail to understand that why my connection was disconnected for the loss of documents in the Airtel office, since the sales team confirms of submitting them along with the payment very next day. Still the documents are untraceable, but even after assurance from customer service manager, nothing moved. The worst part from Airtel is that now I am being asked to keep suffering till they locate my documents or a new set of documents are submitted in the ofice. Today its been a 4th day since the services are withdrawn and I am suffering due to fake commitments from Airtel and their office mismanagement.
Amit Gupta
602, block-5 East End Apartments
Indirapuram Ghaziabad 201010
mobile : 9818366633.
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