I have two connection bearing no 9810582695 and 9910582695 both registered in my name. First of all i do not get the bills from Airtel despite not getting the bills, I as a customer though have right to kn ow that the amount being paid by me is justified and correct. despite that I am paying the bill based on the sms being received through cheque.
My bill for the month of April in respect of phone no 9910582695 was around Rs 800/ which I paid through the cheque 733346 which i informed the customer care despite that under the pretext of not receiving my cheque my services were disconnected and barred for more than a week and I was advised to pay in cash which i did promptly through the collection agent. Thus I have paid twice for a single bill and faced the inconvenience of barred services for a week. The amount Rs 800/- collected in excess of the bill was held with Airtel, Thus I feel that I have been cheated by the company which did not adjust the amount till date.
Adding insult to the injury, once again in the month of May I have paid the amount Rs 660/- as per the billing cycle and Date ie. 27 th may (being Sunday) despite not getting the bill based on mere SMS from the co. Through a cheque bearing no 673242 which was deducted from my account despite paying my services remained barred till 07.06.07 2130 hrs for no mistake on my part I fail to understand why such a company of repute is indulging in unethical trade practices and cheating its customers.
I sent a mail and the bank details of my account to the concerned official MS Charu rastogi on her mail address no reply is forthcoming, the solace offered for inconvenience and harassment caused to me and my family is Rs 100/- as offered by the customer care exec. how can a customer be treated by the so called largest service provider. I as customer feel cheated by the co.
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